Terms of Service

The short version

This box is a quick guide. The full terms below are what count.

Tasker is an app that connects you with independent pros. The pro does the job, not Tasker.
You pay when you book. Our licensed payment partners hold the money until you tap Job done.
If the pro declines, or does not answer within 15 minutes, you get a full automatic refund.
Customers pay a 10% service fee on the job price. There is no fee on parts you approve.
Only give the pro your 4-digit start code when they have arrived and you are ready for work to begin.
On eligible jobs, if the same problem comes back within 7 days, we arrange a free redo.
Never pay a pro outside the app. If you do, our protections do not cover that payment.
In an emergency, call 112 or, in Lagos, 767. Tasker is not an emergency service.

Details still to be added

Some company details are not final yet. They are shown on this page in highlighted brackets and will be filled in before launch:

[Company legal name]: the registered company that runs Tasker.
[RC number]: its Corporate Affairs Commission registration number.
[Registered address]: its registered office address in Nigeria.

1. About Tasker and these terms

1.1 These Terms of Service ("terms") are a legal agreement between you and [Company legal name], a company registered in Nigeria with number [RC number] and its registered office at [Registered address]. In these terms, "Tasker", "we", "us" and "our" mean that company. "You" means the person using Tasker.

1.2 Tasker is a mobile app that helps people in Nigeria find, book and pay independent service providers ("pros") for jobs at home, at work or on the move. We are starting in Lagos. This website only tells you about Tasker. Booking, payment, chat and calls all happen in the Tasker app.

1.3 These terms apply whenever you use the Tasker app, this website, our support channels or any other service that links to these terms (together, "Tasker" or "the service"). They apply to customers and to pros. Section 38 contains extra terms that apply only to pros.

1.4 You accept these terms when you create a Tasker account, or when you tick the box or tap the button in the app that says you agree. If you do not agree, do not create an account or use the app.

1.5 These terms work together with:

our Privacy Policy, which explains how we handle your personal data;
any rules, prices, timings or policies shown in the app at the time you book, for example a cancellation fee or the auto-completion period; and
any extra terms for a partner service (see section 25), which you will see and accept before you use that service.

1.6 If these terms and an in-app rule for a specific booking disagree, the in-app rule shown to you at the time of booking applies to that booking, unless it reduces a right the law gives you.

1.7 We wrote these terms in plain English so that you can follow them. Headings and the short version at the top are only there to help you find your way. They do not change the meaning of the full text.

2. Words we use

2.1 In these terms:

Customer means a person who uses Tasker to book a service.
Pro means an independent person or business that offers services through Tasker.
Booking means a request for a service that a customer has paid for in the app, and that a pro has accepted.
Job price means the price for the pro's work, either the fixed price shown in the app or the quote the customer accepts.
Service fee means the fee Tasker charges the customer for using the platform, shown before payment.
Parts means materials, spare parts or items a pro buys or supplies for a job and that the customer approves in the app.
Held payment means money a customer has paid for a booking that our licensed payment or banking partners hold until it is released to the pro or refunded.
Start code means the 4-digit code the customer gives the pro so that the job can start in the app.
Job done means the button the customer taps in the app to confirm a job is finished.
Redo means a free return visit under our 7-day redo guarantee in section 16.
Dispute means a problem with a booking that a customer or pro raises in the app for Tasker to review.
Partner service means a service in the Tasker app that a licensed third party provides, such as a wallet, flights or crypto (see section 25).

3. Who can use Tasker

3.1 You must be at least 18 years old and able to enter into a binding contract under Nigerian law to create an account or use Tasker. We do not knowingly allow anyone under 18 to have an account.

3.2 Tasker is for use in Nigeria. Services are only available in the areas shown in the app, starting with Lagos.

3.3 You may only have one customer account and, if you are a pro, one pro account. Your pro account and customer account may be linked to the same phone number if the app allows it.

3.4 If you use Tasker for a business (for example, booking cleaning for an office), you confirm that you have authority to accept these terms for that business. You and the business are both bound by them.

3.5 You may not use Tasker if we have previously suspended or closed your account for breaking these terms, unless we have agreed in writing that you can come back.

4. Your account and keeping it safe

4.1 You sign in to Tasker with your phone number and a one-time code we send to you by SMS. You may also add an email address. You must use a phone number that belongs to you and that you control.

4.2 You must give accurate information and keep it up to date. This includes your name, phone number and, for pros, your identity and bank details.

4.3 You are responsible for activity on your account. Keep your phone locked and do not share one-time codes with anyone. Tasker staff will never ask you for your one-time code, your card PIN or your bank password. Anyone who asks for these is not from Tasker.

4.4 If you think someone else has used your account, or you lose your phone or SIM card, tell us at once through the app or at support@tasker.ng. We may lock your account while we check, to protect you and your money.

4.5 If you change your phone number, update it in the app before you give up the old SIM. If a phone number is recycled by a network and a new person gets it, we may ask for extra checks before giving access to the account linked to that number.

4.6 Accounts have roles. A customer account books services. A pro account offers services. Tasker staff accounts are for our own team and are not available to the public. You must not try to get a role you are not entitled to.

4.7 You may not sell, transfer or lend your account to another person. Pros must not let someone else do jobs under their account (see section 38).

5. What Tasker does and does not do

5.1 Tasker runs an online marketplace. We provide the app that lets customers find pros, book and pay for services, chat, call, leave reviews and get help when something goes wrong.

5.2 Tasker does not provide the services that pros offer. The contract for the service itself (for example, fixing your AC or cleaning your flat) is between the customer and the pro. The pro is responsible for doing the work properly, safely and lawfully.

5.3 Pros are independent contractors. They are not Tasker's employees, agents, partners or representatives. Pros decide whether to accept jobs, when they work and how they do the work, within the rules in these terms and the law.

5.4 Tasker does not supervise or control how pros carry out each job. We do not guarantee that a pro will be available, that a pro will accept your booking, or that a service will meet every expectation you have. We do commit to the things these terms say we will do, including handling held payments through our partners, giving refunds where these terms say so, arranging redos under section 16, and reviewing disputes fairly.

5.5 Tasker is not a bank, a payment service provider or a mobile money operator. Payments in the app are processed, and held payments are kept, by licensed payment and banking partners (see section 10).

6. Your responsibilities as a customer

6.1 When you book through Tasker, you agree to:

describe the job honestly and completely, including the size of the job, access issues, pets, and any hazards the pro should know about;
give the correct address and be available, or have a responsible adult available, at the agreed time;
give the pro safe and reasonable access to the place where the work will happen, and to water, electricity or anything else the job needs, unless the job description says otherwise;
treat pros with respect and keep them safe while they work at your premises;
approve or decline parts and extra work in the app, and not agree to extra charges outside the app;
pay only through the app;
tap Job done when the work is finished to your reasonable satisfaction, or report a problem in the app if it is not; and
follow the law and these terms.

6.2 You must not ask a pro to do anything illegal, unsafe, or outside what was booked, unless you add it to the booking in the app and the pro agrees.

6.3 You are responsible for protecting your own valuables, cash and private documents while a pro is at your premises.

6.4 If the job needs something only you can arrange, such as permission from your landlord, estate or building manager, it is your responsibility to arrange it before the pro arrives.

7. Your responsibilities as a pro (summary)

7.1 Pros must follow everything in section 38 (Additional terms for pros). In short, pros must:

complete our verification checks honestly and keep their details up to date;
hold any licence, permit or qualification the law requires for the work they offer;
bring suitable tools and equipment, and use them safely;
have insurance where the law or the nature of the work requires it;
do the work with reasonable care and skill, in a reasonable time, and as described in the booking;
behave professionally and respectfully;
never ask for or accept payment outside the app; and
pay their own taxes.

8. Services, fixed prices and quotes

8.1 Tasker offers services in these categories: Automobile; Home Repairs; Appliances and Electronics; Cleaning and Laundry; Moving and Delivery; Beauty and Grooming at home; Events; Outdoor and Garden; Fashion and Repairs; Lessons and Fitness; Home Help; and Tech and Office. The exact services available, and where they are available, may change and are shown in the app.

8.2 Some services have a fixed price. The app shows what the fixed price includes and what it does not include (for example, "per split unit, gas top-up extra"). If you book a fixed-price service, the pro must do the work described for that price.

8.3 Other services work by quote ("Get quotes"). You describe what you need, add photos if you can, and one or more pros send you a quote in the app. Each quote shows the job price and what it covers. You choose whether to accept a quote. A quote stays open for the time shown in the app.

8.4 If the pro arrives and finds that the job is different from what was described (for example, three rooms instead of one), the pro must explain this in the app chat. Any change to the job price must be proposed and accepted in the app before the extra work starts. If you do not accept the change, the pro may do only the work originally booked, or the booking may be cancelled under section 14 without a cancellation fee for either side where neither of you is at fault.

8.5 Prices shown on this website are examples only. The price that applies is the one shown in the app when you pay.

9. Prices and fees

9.1 All prices in the app are in Nigerian naira (₦). Before you pay, the app shows you the job price, the service fee and the total you will pay.

9.2 Customers pay Tasker a service fee of 10% of the job price for each booking. This fee pays for running the platform, support, payment handling, the redo guarantee and dispute handling. We do not charge the service fee on parts.

9.3 Pros keep the job price. We do not take a commission out of the job price for bookings made through the app. Pros may choose to pay for an optional subscription plan that gives extra features. Plan prices and benefits are shown in the app before a pro signs up, and a pro can cancel a plan as shown in the app.

9.4 Where the law requires us to charge value added tax (VAT) or any other tax on our service fee, it will be included in or added to the fee and shown before you pay.

9.5 We may change our fees or introduce new fees in the future. Any change will be shown in the app before you book and will not affect bookings you have already paid for. Changes to fees for pros will be announced at least 14 days in advance.

9.6 If we make an obvious mistake in a price shown in the app (for example, a missing zero), we may cancel the affected booking and give you a full refund, or offer you the booking at the correct price. We will not charge you more than the amount you approved without your agreement.

9.7 From time to time we may offer discounts, promotional codes or credits. Each offer has its own conditions shown in the app. Promotions have no cash value unless the offer says so, and we may withdraw a promotion that is being misused.

10. Paying for a booking

10.1 You pay for a booking in the app when you book. The total you pay covers the job price and the service fee. Approved parts are paid for separately during the job (see section 12).

10.2 Payments are processed by Paystack and other licensed payment providers we work with. You can pay by debit card, bank transfer, USSD or any other method shown in the app. Your payment provider or bank may have its own terms and charges.

10.3 Tasker does not store your full card number. Card details are collected and stored by our payment providers, who are required to protect them under industry security standards.

10.4 After you pay, the money is held by our licensed payment or banking partners. It is not paid to the pro until the job is completed (see section 13), and it is returned to you if a refund is due. Tasker itself does not operate a bank or a mobile money service and does not hold your money in its own bank account as a deposit.

10.5 The held payment does not earn interest for you or for the pro.

10.6 If your payment fails or is reversed, the booking will not go ahead, or may be cancelled. If you reverse a payment through your bank (a chargeback) for a booking that was completed, we may suspend your account while the matter is reviewed, and we may recover the amount from you where the chargeback was not justified.

10.7 You must only pay for bookings, parts and extras through the app. Any payment you make to a pro in cash, by direct transfer or by any other method outside the app is not protected by these terms, the held payment process, the redo guarantee or our dispute process.

11. When a pro accepts or declines

11.1 After you pay, your booking request is sent to the pro you chose, or to suitable pros if the app finds one for you. The pro can accept or decline.

11.2 If the pro declines, or does not respond within 15 minutes, the request ends and we start a full automatic refund of everything you paid, including the service fee. Where the app offers it, you may choose to send the request to another pro instead.

11.3 Refunds go back to the payment method you used. The time it takes for the money to show in your account depends on your bank or payment provider, and is usually a few working days. We will show the refund status in the app.

11.4 A booking is confirmed when the pro accepts it. The app then shows the pro's name, photo, ID-checked badge and the agreed time.

12. Parts and extra costs

12.1 Some jobs need parts or materials that are not included in the job price, such as a new breaker, a tap, paint or gas for an AC. The app shows whether a fixed price includes parts.

12.2 If a pro needs parts, the pro must propose them in the app chat with a description and a price. The customer must approve them in the app before the pro buys or fits them. Approved parts are paid into the held payment and released to the pro together with the job price, unless the app shows a different arrangement for that job.

12.3 There is no Tasker service fee on parts. The price of parts should be a fair price for the item. Where possible, the pro should share a photo of the part and the receipt in the chat.

12.4 A customer does not have to pay for parts that were not approved in the app. A pro who fits unapproved parts does so at their own risk.

12.5 Customers may choose to supply their own parts. If they do, the pro is not responsible for faults in those parts, and the redo guarantee does not cover problems caused by them.

12.6 Parts may come with a manufacturer's or seller's warranty. Any such warranty is between the customer and the manufacturer or seller. Tasker does not give a separate warranty on parts.

13. Start code, completion and payment release

13.1 Each booking has a 4-digit start code shown in the customer's app. When the pro arrives and you are ready for work to begin, give the pro the code. The pro enters it in the app to start the job. This confirms that the pro is with you and that the job has started.

13.2 Do not share the start code before the pro arrives, and only give it to the pro shown in the app. If someone other than the pro shown in the app turns up, do not give them the code and contact us through the app.

13.3 When the work is finished, check it. If you are satisfied, tap Job done. This tells us to release the held payment (the job price and any approved parts) to the pro.

13.4 If you are not satisfied, do not tap Job done. Report the problem in the app instead (see section 17). The money stays held while we look into it.

13.5 If the pro marks the job as finished and you do not tap Job done or report a problem within the period shown in the app, the job will be completed automatically and the payment released to the pro. We will remind you in the app before this happens. This rule is there so that pros are not left unpaid when a customer forgets to respond.

13.6 After the payment is released, you can still use the redo guarantee (section 16) and, in some cases, raise a dispute (section 17). Once money has been paid out to a pro, any refund to you will be handled as set out in those sections.

14. Cancellations and no-shows

If you cancel as a customer

14.1 You can cancel a booking in the app. What you get back depends on when you cancel:

Before a pro accepts: full refund, including the service fee.
After a pro accepts, but before the cut-off time shown in the app: full refund, including the service fee.
After the cut-off time, or once the pro is on the way: you may have to pay a cancellation fee, which goes mostly to the pro to cover their time and transport. The amount, or how it is worked out, is shown in the app before you book and again before you confirm the cancellation. The rest of your payment is refunded.
After the job has started with the start code: you cannot cancel in the app. Contact support and we will look at what work was done and what is fair.

If the pro cancels

14.2 If a pro cancels a confirmed booking, you get a full refund, including the service fee. Where the app offers it, we may help you find another pro instead. Pros who cancel often, or without good reason, may lose ranking, receive a fee for late cancellation as shown in their app, or be suspended.

No-shows

14.3 If the pro does not arrive within the waiting period shown in the app after the agreed time, and has not agreed a new time with you in the app, you can mark the pro as a no-show. You will get a full refund, including the service fee.

14.4 If the customer is not available at the address within the waiting period shown in the app, and the pro has tried to reach the customer through the app chat and in-app call, the pro can mark the customer as a no-show. The customer may then be charged the cancellation fee shown in the app.

Things outside anyone's control

14.5 If a booking cannot go ahead because of something neither side could reasonably control, such as a flood, road closure, a public order or serious unrest, either side may cancel without a fee and the customer will get a full refund.

14.6 We may look at app records, chat, location data and call records to decide no-show and cancellation disputes fairly.

15. Refunds

15.1 You will get a full refund, including the service fee, when:

the pro declines or does not respond within 15 minutes;
you cancel before the cut-off time shown in the app;
the pro cancels or does not show up; or
we decide after a dispute that a full refund is fair.

15.2 A partial refund may be given when part of the job was done properly and part was not, or when we decide in a dispute that a partial refund is fair. Where a partial refund is given, we may also refund part of the service fee.

15.3 Refunds go back to your original payment method, unless the law or our payment partner requires otherwise, or you agree in the app to receive the refund in another way (for example, to a Tasker wallet once that partner service is available).

15.4 Every refund or manual money action by our staff must be approved by two separate members of staff. This protects you, pros and Tasker against mistakes and fraud. It may mean a refund takes a little longer to approve.

15.5 We will not refund the service fee where the booking was completed as agreed and no dispute was upheld, except where the law requires it.

16. The 7-day redo guarantee

16.1 Jobs that are covered by the redo guarantee are marked as eligible in the app. Many repair and installation jobs are eligible. Some services cannot be redone by their nature (for example, a one-off event, a lesson that has taken place, or a delivery that has arrived), and these are not eligible unless the app says otherwise.

16.2 If, within 7 days after the job was completed, the same problem comes back or the work turns out to be faulty because of poor workmanship, report it in the app. Add photos or a short video if you can.

16.3 We will review your report. If it is covered, we will arrange for the original pro, or another suitable pro, to come back and fix the problem at no extra cost to you. This includes the pro's labour. If new parts are needed because the original parts were faulty or wrongly fitted by the pro, the pro is responsible for that cost.

16.4 The redo guarantee does not cover:

a different problem from the one the pro worked on;
damage caused by misuse, accidents, power surges, flooding or other events after the job;
parts that you supplied yourself, or normal wear and tear of parts;
work that someone other than the Tasker pro has touched since the job;
matters of personal taste where the work was done as agreed (for example, preferring a different paint shade after approving it); or
jobs that were paid for or extended outside the app.

16.5 If the problem cannot be fixed by a redo, or a redo is not reasonable in the circumstances, we will handle it as a dispute and may give a full or partial refund.

16.6 The redo guarantee is in addition to your rights under Nigerian law, including under the Federal Competition and Consumer Protection Act 2018. It does not take away or limit those rights.

17. Problems and disputes

17.1 If something goes wrong with a booking, the fastest way to fix it is to talk to the other person in the app chat. Many problems are solved that way.

17.2 If that does not work, either the customer or the pro can open a dispute in the app. You should do this as soon as you can, and before tapping Job done if the problem is clear at the end of the job. Disputes about workmanship after completion should be raised within the 7-day redo period, unless the problem could not reasonably have been spotted within that time.

17.3 While a dispute is open, the held payment (or the part of it that is in dispute) stays held and is not released to the pro.

17.4 When we review a dispute, we:

ask both sides for their account and any evidence, such as photos, videos and receipts;
look at the booking details, chat messages and photos, call times and durations, location records for the job, and the start code and completion records;
give each side a fair chance to respond, normally within the time shown in the app; and
make a decision and explain it to both sides in the app.

17.5 Our decision may be to release the payment to the pro, give a full or partial refund to the customer, arrange a redo, or a combination of these. Refunds and other money actions are approved by two members of staff.

17.6 If you disagree with our decision, you can appeal in the app or by emailing support@tasker.ng within 7 days of the decision. Explain why you think the decision is wrong and include any new evidence. A different member of staff, who was not involved in the first decision, will review the appeal. We aim to decide appeals within 14 days.

17.7 Our dispute process is a quick way to deal with booking problems. It is not a court. Our decisions are about how money held through Tasker should be handled. They do not stop you from taking a complaint to the Federal Competition and Consumer Protection Commission or to court, or from using any other right you have under the law (see section 35).

17.8 We aim to be fair to both customers and pros. We may refuse to deal with a dispute that is plainly false, abusive or made to get something for free, and we may suspend accounts that make such claims.

18. Reviews and ratings

18.1 After a booking is completed, the customer can rate and review the pro, and the pro can rate the customer. Reviews can only be left for real, completed bookings made through the app.

18.2 Reviews must be honest and based on your own experience of that booking. You must not:

post a review for a booking you were not part of;
offer or accept money, discounts or favours in exchange for a review, or for removing one;
threaten to leave a bad review to get a refund, a discount or extra work;
review yourself, a friend or a relative, or a competitor; or
include personal data (such as a phone number or address), insults, hate speech or threats in a review.

18.3 We do not edit reviews to make them more positive. We may hide or remove a review that breaks these terms or the law, or that is the subject of a dispute we uphold. We may also show a pro's overall rating, number of completed jobs and other statistics worked out from bookings.

18.4 Ratings affect how pros appear in search results and may affect whether a pro can keep using Tasker. Customers with very low ratings, or a pattern of unfair behaviour towards pros, may also have their account reviewed.

19. Your content and content rules

19.1 "Your content" means anything you add to Tasker, such as profile photos, job descriptions, photos and videos of a job, chat messages, quotes, reviews and documents.

19.2 You keep ownership of your content. You give Tasker a non-exclusive, royalty-free licence to store, copy, display and use your content in Nigeria and elsewhere for as long as needed to run Tasker, provide support, handle disputes, keep the platform safe and meet our legal duties. For reviews and pro profiles, this licence includes showing them to other users. You can read how we handle personal data in your content in our Privacy Policy.

19.3 You promise that you have the right to share your content and that it does not break the law or anyone else's rights.

19.4 You must not upload or send content that:

is false, misleading or fraudulent;
is abusive, threatening, harassing, hateful or discriminatory, including on grounds of ethnicity, religion, sex, disability or place of origin;
is sexually explicit, or shows or encourages violence;
contains someone else's personal data without a good reason connected to the booking;
infringes copyright, trade marks or other rights;
contains viruses, spam, chain messages or links to scams; or
promotes illegal products or services.

19.5 We may remove content that breaks these rules and take action under section 30.

20. Chat and calls in the app

20.1 The app lets customers and pros send messages and photos, and make voice and video calls to each other for a booking. Use these tools only for matters connected with a booking or a quote.

20.2 Chat messages and photos are stored on Tasker's servers. We do not read your chats as a matter of routine. Authorised staff may look at chat for a booking when we need to: for example, to handle a dispute or a redo request, to look into a safety or fraud report, or when the law requires it.

20.3 Voice and video calls in the app run through LiveKit, a real-time communications service we use. Calls are not recorded. We keep a record of call details (the time, how long the call lasted and who took part), which we may use to resolve disputes and keep Tasker safe.

20.4 Phone numbers are masked between customers and pros. You should contact each other through the app chat and in-app calls. Do not share your personal phone number, social media handles or bank details in chat, and do not ask the other person for theirs. This protects both sides and keeps your booking covered by our protections.

20.5 You must not use chat or calls to harass, threaten or insult anyone, to send unwanted sexual content, or to ask the other person to move the booking or payment off the app.

21. Safety

21.1 Tasker is not an emergency service. If you or anyone else is in danger, call the national emergency number 112. In Lagos, you can also call the Lagos State emergency number 767. Contact Tasker only after you are safe.

21.2 Use common sense when you book or work through Tasker. For example:

check that the pro or customer who arrives matches the name and photo in the app;
only give the start code to the pro shown in the app;
keep valuables out of sight;
for jobs at home, consider having someone else present, especially the first time you use a pro; and
if you feel unsafe at any point, leave or ask the other person to leave, and contact us.

21.3 Pros may refuse to start or continue a job if they reasonably believe it is unsafe, for example because of dangerous wiring, aggressive behaviour or a hazard that was not disclosed. They should explain why in the app. We will look at the circumstances before deciding on any cancellation fee.

21.4 During an active booking, the app may show the pro's live location on the way to you. This helps you know when the pro will arrive. Pros share their location only while a job is active, as explained in our Privacy Policy.

21.5 You can report a safety concern about any user at any time in the app or by emailing support@tasker.ng. We take reports seriously and may suspend an account while we look into them. Where there may have been a crime, we encourage you to report it to the Nigeria Police Force. We will cooperate with the police and other authorities where the law allows or requires it.

22. Prohibited services and conduct

22.1 You must not use Tasker to offer, request or arrange:

anything illegal under Nigerian law;
weapons, ammunition, explosives, illegal drugs or controlled substances;
sexual or adult services of any kind;
medical, nursing or pharmaceutical services that require a licence the pro does not hold;
work that by law needs a licensed or registered professional (for example, some electrical, gas or structural work) unless the pro holds that licence or registration;
debt collection, security guard services or anything that involves force or threats;
removal of items that the customer does not have the right to move or sell; or
any service that puts people, animals or property at serious risk.

22.2 You must not:

create fake accounts, use someone else's identity or give false information;
use Tasker to commit fraud, launder money, or finance terrorism;
discriminate against any user because of their ethnicity, religion, sex, disability, age or place of origin;
harass, threaten, assault or abuse any user or Tasker staff member;
damage, steal or misuse property at a job location;
copy, scrape or collect data from the app or website using automated tools;
interfere with, test the security of, or reverse engineer the app, except where the law allows it;
use bots or scripts to accept jobs or send requests; or
use Tasker in any way that breaks the Cybercrimes (Prohibition, Prevention, etc.) Act 2015 (as amended in 2024) or any other law.

22.3 We may remove listings, cancel bookings and take action under section 30 if we reasonably believe you have broken this section. We may also report suspected crimes to the authorities.

23. Keeping payments in the app

23.1 All payments for work found through Tasker must go through the app. This rule protects customers and pros. It is the only way we can hold the money, release it when the job is done, give refunds and arrange redos.

23.2 Customers and pros must not:

ask for, offer, make or accept payment for a Tasker booking outside the app;
arrange future work with a person they met through Tasker in a way designed to avoid the app or our fees, during the 12 months after their last booking together; or
share contact details for that purpose.

23.3 If you are asked to pay outside the app, please refuse and report it to us. Payments made outside the app are at your own risk and are not covered by these terms, the held payment process, the redo guarantee or our dispute process.

23.4 Breaking this section may lead to suspension or closure of your account.

24. Pro verification and its limits

24.1 Before a pro can accept jobs, we ask them to complete checks. These include confirming their National Identification Number (NIN), a selfie that is compared with their ID photo, and a check of their skills or experience, such as photos of past work or a reference. Pros who pass get an ID-checked badge in the app. The details of our checks may change over time.

24.2 Some checks are carried out with the help of third-party identity verification providers, using official records where these are available. Verification data is encrypted and handled as described in our Privacy Policy.

24.3 Our checks reduce risk, but they cannot remove it. An ID check confirms that a person is who they say they are at the time of the check. It does not mean that we guarantee a pro's honesty, skill or future behaviour, or that we have checked criminal records unless the app says so. Ratings and reviews from other customers can help you decide.

24.4 We may repeat checks, ask for more information, or suspend a pro's badge if we have concerns.

25. Partner services

25.1 The Tasker app may offer extra services that are provided by licensed third parties ("partner services"). These may include:

Wallet: a stored-value wallet to add money, pay for bookings and receive refunds. Wallet balances are held by a partner licensed by the Central Bank of Nigeria, not by Tasker.
Flights: searching and booking local flights. Tickets are issued by a licensed travel partner, and the airline's conditions of carriage apply.
Event tickets: buying tickets for events, stored in the app with a QR code. The event organiser is responsible for the event itself.
Gift cards and bills: paying electricity and TV bills, buying airtime, data and gift cards through licensed billers and partners.
Crypto: buying, holding and selling digital assets such as USDT or bitcoin through Quidax, a digital asset exchange registered with the Securities and Exchange Commission, Nigeria. Quidax provides this service under its own terms. Tasker does not hold, store or control your crypto.
Chauffeur and car hire: booking a driver or hiring a vehicle from independent vendors. Photos of the vehicle are checked and approved before the booking is confirmed.

25.2 Each partner service has its own terms, fees and, where relevant, risk warnings. You will see them and must accept them before you use that service. Those terms form a contract between you and the partner. If a partner's terms conflict with these terms on a matter that concerns the partner service, the partner's terms apply to that matter.

25.3 The partner is responsible for providing its service and for any licence it needs. Tasker's role is to show the partner service in the app, pass on your instructions and help with support. We will tell you which partner provides each service.

25.4 Crypto prices can rise and fall sharply, and you could lose some or all of the money you put in. Crypto is not protected in the same way as money in a bank. Only buy crypto if you understand these risks. Nothing in the Tasker app is investment advice.

25.5 Partner services may not be available yet, may only be available to some users, or may need extra identity checks. We may add, change or stop offering a partner service at any time. If we stop a partner service, we will give you reasonable notice where we can, and we will work with the partner so that you can get any money or assets you hold with that partner.

26. Other third-party services

26.1 Tasker relies on other companies to work, such as app stores, payment providers, SMS and notification providers, mapping services and communications infrastructure. When you use their features, their terms may also apply. For example, if you download the app from Google Play or the Apple App Store, the store's terms apply to the download.

26.2 We choose these providers with care, but we are not responsible for services we do not control, except where these terms or the law say otherwise.

26.3 The app or website may contain links to other websites. We are not responsible for their content or how they handle your data.

27. Intellectual property

27.1 Tasker, the Tasker logo, the app, this website, and their design, text, graphics and software belong to us or the people who license them to us. They are protected by copyright, trade mark and other laws.

27.2 Apart from the licence in section 28, these terms do not give you any right to use our name, logo, trade marks or other material. You may not use them in a way that suggests a connection with Tasker without our written permission. Pros may say that they are "available on Tasker" in a fair and accurate way.

27.3 If you send us ideas or suggestions, we may use them without paying you or owing you anything.

27.4 If you believe that content on Tasker infringes your rights, email support@tasker.ng with the details and we will look into it.

28. Your licence to use the app

28.1 We give you a personal, non-exclusive, non-transferable, revocable licence to download and use the Tasker app on a device you own or control, for its intended purpose and in line with these terms.

28.2 You must not:

copy, change, adapt or translate the app, or create works based on it;
decompile, disassemble or reverse engineer the app, except to the extent the law allows;
rent, lend, sell or sub-license the app;
remove or hide any copyright or ownership notices; or
use the app to build a competing product.

28.3 We may release updates. Some updates may be needed for the app to keep working or to keep it secure. You may need to install them to continue using Tasker.

28.4 You are responsible for your device, operating system and data costs. Using the app uses mobile data, and your network may charge for it.

29. Availability and changes to the service

29.1 We work to keep Tasker running smoothly, but we cannot promise that it will always be available or free from errors. The app may be unavailable at times for maintenance, updates, network problems or reasons outside our control.

29.2 We may change, add or remove features, categories or areas served. If a change takes away something important that you have paid for, we will give you a fair remedy, such as a refund of the affected booking.

29.3 We may offer some features as "beta" or "test" features. These may not work perfectly and may be withdrawn.

30. Suspension and closing accounts

Closing your account yourself

30.1 You can close your account at any time in the app settings, or by emailing support@tasker.ng from the email address linked to your account. Before your account is closed, any open bookings, held payments, disputes, payouts and money you owe must be settled. We will tell you if anything is outstanding.

When we may suspend or close an account

30.2 We may suspend, limit or close your account, cancel bookings or hold back payouts if we reasonably believe that:

you have broken these terms or the law;
you have given false information or failed our verification checks;
your account is involved in fraud, money laundering, chargebacks without good reason, or other suspicious activity;
you have put the safety of any person at risk;
you have repeated poor ratings, cancellations or no-shows; or
we must do so because of a court order, a regulator's request or the law.

30.3 Where we can, and where it is safe and lawful to do so, we will tell you why and give you a chance to respond before we take action. For serious matters, such as safety risks or fraud, we may act straight away.

30.4 If you think we have made a mistake, you can appeal by emailing support@tasker.ng within 30 days. A member of staff who was not involved in the original decision will review it.

What happens next

30.5 If your account is closed, you will lose access to it. We will refund any money held for a booking that has not been completed, unless we are legally required to keep it or it is linked to suspected fraud that we have to report. Pros will be paid for completed jobs that are not in dispute, minus any amounts properly owed to Tasker or customers.

30.6 Sections of these terms that by their nature should continue after an account is closed (such as those about payments owed, disputes, liability, indemnity and governing law) will continue to apply.

30.7 We keep some information after an account is closed, as described in our Privacy Policy.

31. Our responsibility to you

What we are responsible for

31.1 We will provide Tasker with reasonable care and skill. We are responsible for doing what these terms say we will do, including handling held payments through our partners, refunding money where these terms say so, arranging redos, and reviewing disputes fairly.

Your legal rights

31.2 Nothing in these terms takes away or limits any right you have under Nigerian law that cannot be taken away or limited by a contract, including your rights as a consumer under the Federal Competition and Consumer Protection Act 2018. If any part of these terms would do that, it will not apply to that extent.

31.3 Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.

What we are not responsible for

31.4 Because Tasker is a marketplace and pros are independent, we are not responsible for:

how a pro does a job, or for loss or damage caused by a pro or a customer, except where it was caused by our own negligence or breach of these terms, and apart from what we have promised under the redo guarantee, refunds and dispute process;
anything a customer and a pro agree outside the app, including payments made outside the app;
the services of partners, which are covered by their own terms;
losses caused by events outside our reasonable control, such as power outages, network failures, strikes, floods, civil unrest or government action;
losses that were not reasonably foreseeable when you started using Tasker; or
business losses, such as lost profit, lost contracts or lost business opportunity, if you use Tasker for business purposes.

Limit on our liability

31.5 Where the law allows it, our total liability to you for all claims connected with Tasker in any 12-month period is limited to the higher of: (a) the total amount you paid through Tasker for the booking or bookings that the claim relates to, including service fees; or (b) the total service fees you paid to Tasker in the 12 months before the event that led to the claim. This limit does not apply to the money we must refund to you under these terms, or to anything listed above under "Your legal rights".

Disclaimers

31.6 Other than as set out in these terms, we provide Tasker "as is" and "as available". To the extent the law allows, we do not make any promise that is not written in these terms about the app, pros, partners or the results of a service.

32. Indemnity

32.1 If you break these terms or the law, or your actions on Tasker cause a claim against us by someone else, you agree to cover the reasonable losses, costs (including reasonable legal fees) and damages that we suffer as a result.

32.2 This does not apply to the extent that the loss was caused by our own breach or negligence. If you are a consumer, this section only applies where the law allows it.

32.3 We will tell you promptly about any claim that this section covers and give you a reasonable chance to respond.

33. Changes to these terms

33.1 We may change these terms from time to time, for example because of changes to our services, our fees, our partners or the law.

33.2 If a change is important, such as a change to fees, refunds or your rights, we will tell you at least 14 days before it takes effect, by a notice in the app, SMS or email. Smaller changes, such as clearer wording, will apply when we publish them.

33.3 The date at the top of this page shows when these terms were last updated. Changes do not apply to bookings already paid for before the change took effect.

33.4 If you do not agree to a change, you can close your account before it takes effect. If you keep using Tasker after the change takes effect, you accept the new terms.

34. Notices and how we contact you

34.1 We will send you notices about your account, bookings and these terms in the app, by push notification, by SMS or by email to the details you have given us. Notices are treated as received when they are delivered to the app or sent to your phone number or email address.

34.2 Emails from us come from addresses ending in @tasker.ng, such as noreply@tasker.ng for automatic messages. Be careful of messages that claim to be from Tasker but come from other addresses or ask for codes or passwords.

34.3 You can send notices to us by email to support@tasker.ng. Formal legal notices may also be sent by post to our registered address: [Registered address].

34.4 You agree that we may communicate with you electronically, and that electronic messages and records meet any legal requirement for communications to be in writing, as far as the law allows.

35. Governing law and resolving disputes

35.1 These terms, and any dispute or claim connected with them or with your use of Tasker, are governed by the laws of the Federal Republic of Nigeria.

35.2 If you have a complaint about Tasker, please follow these steps:

First, contact our support team in the app or at support@tasker.ng. Most problems are solved here. For booking disputes, use the process and appeal in section 17.
If we cannot settle the matter within 30 days of your complaint, either of us may suggest mediation with an independent mediator in Lagos, such as the Lagos Multi-Door Courthouse. Each side pays its own costs of mediation unless we agree otherwise.
If mediation does not settle the matter, or either side does not want to mediate, the courts of Lagos State, Nigeria, will deal with it. Federal courts sitting in Lagos may also deal with matters within their jurisdiction.

35.3 None of these steps stops you from complaining to the Federal Competition and Consumer Protection Commission, to the Nigeria Data Protection Commission about your personal data, or to any other regulator. Nor do they stop either side from asking a court for urgent help, such as an injunction.

36. General terms

36.1 These terms, together with the documents listed in section 1, are the whole agreement between you and Tasker about using Tasker.

36.2 If a court decides that any part of these terms is invalid or cannot be enforced, the rest of the terms will still apply.

36.3 If we do not enforce a right straight away, we can still enforce it later. Waiving one breach does not mean we waive any other breach.

36.4 We may transfer our rights and duties under these terms to another company, for example if Tasker is sold or reorganised. We will tell you if this happens, and it will not reduce your rights. You may not transfer your rights or duties under these terms without our written permission.

36.5 These terms do not create any partnership, joint venture, agency or employment relationship between you and Tasker.

36.6 Except where these terms say otherwise, no one other than you and Tasker has a right to enforce them.

36.7 These terms are written in English. If we provide a translation, the English version applies if there is any difference.

37. Contact us

37.1 For help with a booking, a refund, a complaint or a safety concern, use the help section in the app or email support@tasker.ng.

37.2 For general questions about Tasker, email hello@tasker.ng.

37.3 Our company details: [Company legal name], RC [RC number], [Registered address].

38. Additional terms for pros

38.1 This section applies to you if you offer services on Tasker as a pro. It adds to the rest of these terms. If there is a conflict between this section and another section on a matter that only concerns pros, this section applies.

Your status

38.2 You are an independent contractor running your own business. You are not an employee, worker, agent or partner of Tasker. You decide when you are available, which jobs to accept, and how to do the work, as long as you follow these terms and the law. Tasker does not pay you a salary, pension, health insurance or other employee benefits.

38.3 You may offer your services through other platforms or directly to your own customers, as long as you do not move customers you met through Tasker off the app in breach of section 23.

Joining and verification

38.4 To join, you must complete our verification checks, which include your NIN, a selfie, and proof of your skills or experience. You agree that we may use third-party verification providers for these checks, as described in our Privacy Policy.

38.5 You must tell us straight away if anything about your verification changes, for example if your ID is replaced, you lose a licence, or you are charged with an offence connected with your work.

38.6 If you work as a business with staff or helpers, everyone who comes to a job must be registered and verified in the app, or must be clearly disclosed to the customer in the app before the job. You are responsible for their conduct and their work. You must not send someone else to do a job under your account.

Licences, tools and insurance

38.7 You must hold every licence, permit, registration or qualification that the law requires for the services you offer, and show it to us when asked.

38.8 You must bring the tools, equipment and protective gear that the job reasonably needs, keep them in safe working order, and use them safely.

38.9 Where the law requires insurance for your work, or the nature of the work makes it sensible (for example, for moving, electrical or vehicle-related work), you are responsible for getting suitable cover. Tasker does not provide insurance for pros unless the app clearly says so for a specific feature.

Doing the work

38.10 You must:

only accept jobs that you have the skills, time and equipment to do;
arrive on time, or tell the customer in the app as early as possible if you will be late;
check that the person you are dealing with is the customer in the app;
ask for the start code only once you have arrived and the customer is ready for work to begin;
do the work with reasonable care and skill, to a standard a customer can reasonably expect;
propose any parts or extra work in the app and wait for the customer's approval before going ahead;
leave the work area reasonably clean and tidy;
respect the customer's home, property, family and privacy; and
report any accident, damage or injury at a job to the customer and to Tasker straight away.

38.11 You are responsible for loss or damage that you, or anyone working with you, cause at a job through negligence or deliberate acts.

Quotes and prices

38.12 When you send a quote, it must be clear, honest and cover everything the customer needs to know, including what is and is not included. Do not raise the price after the customer has accepted, unless the job turns out to be different from what was described and the customer accepts the change in the app.

38.13 For fixed-price services, you agree to do the work described in the app for the price shown. If you think a fixed price is wrong for your area or trade, tell us, but you must honour the price for bookings you accept.

Payouts

38.14 You keep the job price. When the customer taps Job done, or the job is completed automatically, the job price and any approved parts are released to the bank account you have added in the app. The bank account must be in your own name or your registered business name.

38.15 Payouts are normally sent within the time shown in the app. Bank processing times may add a delay. If a dispute is opened, the disputed amount is held until the dispute is settled.

38.16 If a refund is later given to a customer for a job you were paid for, because a dispute or redo claim was upheld against you, we may deduct that amount from your future payouts or ask you to repay it. We will tell you before we do this and explain why. Deductions will only be made where you were found responsible under our dispute process, and you can appeal under section 17.

38.17 If you choose an optional subscription plan, the plan fee will be charged as shown in the app when you sign up. You can cancel as shown in the app. Joining Tasker is free.

Taxes

38.18 You are responsible for registering for and paying any tax that applies to your income from Tasker, including personal income tax or company income tax, and VAT if you are required to register for it. Tasker does not deduct tax from your payouts unless the law requires it. If the law requires us to deduct tax or report your earnings to a tax authority, we will do so and tell you.

38.19 We may give you statements of your earnings in the app to help you keep records.

Ratings and standards

38.20 We expect pros to keep good ratings and low cancellation and no-show rates. We may set minimum standards, which we will show in the app. If you fall below them, we will contact you and may give you a chance to improve. Serious or repeated problems may lead to suspension or closure under section 30.

Customer data

38.21 You will receive some personal data about customers, such as their name, address and job details, to do the work. You may only use it for that booking. You must not keep it longer than needed, share it with others, or use it to contact customers for any other reason. You must keep it secure and follow the Nigeria Data Protection Act 2023 when you handle it.

Redo guarantee for pros

38.22 If a customer makes a valid redo claim for your work within 7 days, we will normally ask you to return and fix it first, at no charge to the customer. If you cannot or will not do the redo, we may send another pro and the reasonable cost may be deducted from your payouts, as explained above.

Leaving Tasker

38.23 You can stop offering services at any time by turning off your availability or closing your account. You must complete or properly cancel any bookings you have already accepted.